My Whitebox is going to be offline for a certain amount of time, what should I do?
You are moving out or going on holiday and you will be offline for a couple of days, weeks or months?
It would be great if we could prevent you from receiving automated alerts about your Whitebox being offline.
To notify us, please log into your Samknows One dashboard.
If you cannot login, please have a look at this page.
- Once you are logged in, click on the silhouette icon on the top right of your screen and select the 'personal details' option
- Or click on the 'Update your details' option in the left column of your screen.
- Click on the 'Email Preferences' tab and on 'Want to temporarily pause alerts from us'
- Type the date you will be able to reconnect your Whitebox at and click on the 'Save' button.
If you are moving house or just want to switch everything off whilst your are away then no need to uninstall your Whitebox, just switch it off.